Alpha DigiWallet Privacy Policy

This Privacy Policy explains how Alphastar Solutions FZ LLC, operating the Alpha DigiWallet platform, collects, uses, stores, shares, and protects personal data when users visit the website, request information, create accounts, use merchant services, or otherwise interact with Alpha DigiWallet.

Alpha DigiWallet presents itself as a merchant payment infrastructure platform supporting hosted checkout, API orchestration, refunds, payouts, settlements, KYB workflows, and operational dashboards. Because these activities involve handling business-contact data, merchant-user account data, support information, and compliance materials, a published privacy statement is necessary for transparency and legal compliance.

This Privacy Policy applies to:

• Visitors to the Alpha DigiWallet website.
• Merchant applicants, merchant users, administrators, developers, and viewers using Alpha DigiWallet services.
• Individuals whose information is included in KYB, support, payout, refund, settlement, or onboarding workflows.
• Individuals who contact Alpha DigiWallet through the website or related channels.

Depending on how the platform is used, Alpha DigiWallet may collect the following categories of data:

• Identity and contact data, such as name, business name, title, email address, telephone number, and country.
• Account and authentication data, such as login credentials, password hashes, role assignments, API-key metadata, session data, and two-factor authentication status.
• Merchant and business information, such as company registration details, ownership information, tax or licensing data, business activity descriptions, and KYB documents.
• Transaction and operational data, such as payment references, hosted checkout session data, refund requests, payout requests, settlement records, webhook events, audit logs, and reconciliation information.
• Technical and device data, such as IP address, browser type, operating system, timestamps, usage events, and security logs.
• Support and communications data, such as contact-form submissions, customer-support messages, attachments, and issue-resolution notes.
• Alpha DigiWallet states that users should not submit secrets, card numbers, or production credentials through the contact form. The site also states that card entry is intended to stay inside secure hosted payment fields, while the merchant application orchestrates the session and status rather than collecting raw card data directly.

Alpha DigiWallet may collect personal data directly from users, automatically through use of the website and platform, from merchants and authorized users, from service providers and payment partners, and from compliance or verification sources where permitted by law.

Data may be collected when a user fills in forms, creates an account, requests a demo, uploads documents, configures webhooks, creates payment sessions, requests refunds, initiates payouts, completes KYB steps, or communicates with support.

Alpha DigiWallet may use personal data to:

• Provide and operate the merchant platform and associated services.
• Create and manage merchant accounts, users, roles, access rights, and authentication controls.
• Process onboarding, KYB, compliance, payouts, settlements, refunds, support, and operational reviews.
• Maintain security controls such as audit logs, role-based access, API key management, verification, and fraud monitoring.
• Communicate with users about services, onboarding, incidents, account activity, support cases, and legal notices.
• Improve the website, troubleshoot technical issues, monitor performance, and prevent misuse.
• Comply with applicable laws, regulations, law-enforcement requests, court orders, and contractual obligations.

Where applicable law requires a legal basis, Alpha DigiWallet may process personal data on one or more of the following grounds:

• Consent from the individual.
• Performance of a contract or steps requested before entering into a contract.
• Compliance with legal or regulatory obligations.
• Legitimate business interests, including platform security, fraud prevention, support, service improvement, and internal administration, where those interests are not overridden by applicable legal rights.

Alpha DigiWallet may share personal data with:

• Affiliates and group entities, including Alphastar Solutions FZ LLC personnel involved in operations and support.
• Payment, payout, verification, hosting, analytics, communications, security, and infrastructure providers that support the platform.
• Banking, payment, compliance, and identity-verification partners where needed to provide services or satisfy onboarding and transaction requirements.
• Professional advisers, auditors, insurers, and legal counsel.
• Regulators, public authorities, courts, and law-enforcement agencies where disclosure is required or permitted by law.
• A buyer, investor, or successor entity in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate safeguards.
• Alpha DigiWallet should not sell personal data as a standalone commercial product unless it clearly discloses and lawfully supports that practice.

Alpha DigiWallet may process and transfer data across jurisdictions where its staff, providers, infrastructure, or partners operate. Where cross-border transfers occur, Alpha DigiWallet should apply contractual, technical, and organizational safeguards appropriate to the relevant legal framework.

Alpha DigiWallet may retain personal data for as long as necessary to provide services, maintain records, comply with law, resolve disputes, enforce agreements, and support security or audit requirements. Retention periods may differ depending on account type, transaction records, support cases, KYB materials, settlement records, and legal obligations.

Alpha DigiWallet describes controls including role-based teams, two-factor step-up for sensitive actions, hashed API keys, webhook signing, audit logs, refund and payout workflow separation, and controlled document handling. Alphastar Solutions FZ LLC should maintain reasonable technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, misuse, or loss.

Depending on applicable law, individuals may have rights to access personal data, request correction, request deletion, restrict certain processing, object to certain processing, request transfer where applicable, and withdraw consent where consent is the legal basis.

To exercise such rights, users should contact Alpha DigiWallet at contact@alphadigiwallet.com. Alpha DigiWallet may request additional information to verify identity before acting on a request.

If Alpha DigiWallet uses cookies, analytics tags, session storage, or similar technologies, it should provide a separate cookie notice or a dedicated section describing what is used, why it is used, and what choices are available. Any cookies or trackers used for analytics, performance, authentication, or security should be disclosed transparently.

The website or platform may link to third-party services, partner sites, documentation tools, payment pages, or external resources. Alpha DigiWallet is not responsible for the privacy practices of third-party sites or services that it does not control.

Alpha DigiWallet is a business platform for merchants and business users and is not intended for children. The website and services should not be used by anyone who is not legally able to enter into binding arrangements under applicable law.

Alpha DigiWallet may update this Privacy Policy from time to time to reflect changes in law, services, practices, or platform features. The latest version should be posted on the website with an updated effective date.

Operator: Alphastar Solutions FZ LLC. Trading name: Alpha DigiWallet. Website: https://www.alphadigiwallet.com.

Privacy, legal, support, and compliance correspondence can be sent to contact@alphadigiwallet.com.